In this report, PwC examines the value drivers that trigger companies in setting up a reverse chain strategy and also how they embed this strategy into their processes, technology and organisation. A special focus in this survey was on how these drivers relate to a company’s tax policy and processes. Not surprisingly, environmental challenges, customer satisfaction, cost reduction and being compliant to increasing and complex regulations are driving companies to explore Reverse Logistics as one of their strategic challenges and opportunities. PwC's conclusion is clear: operational as well as tax & financial considerations must form an integral part of the reverse chain strategy to realise a “best practice” reverse chain.

To discuss this report and its implications contact...

Hubert Verweij, Principal Manager, Strategy & Operations, PricewaterhouseCoopers Advisory N.V. (KvK 34180287) De Entree 201 1101 HG P.O. Box 22735 1100 DE Amsterdam Zuidoost The Netherlands Tel: +31 20 568 70 43 Fax: +31 20 568 57 25 Mob: +31 6 10 61 04 36

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