FER president John Gray said: “FER is urging companies to report any suspicious or unprofessional activity. Defrauding customers is a serious crime and one that deeply affects the pocket of motorists and the reputation of engine remanufacturers. Through our code of practice we aim to ensure the highest standards of service and engine remanufacturing, and protect both motorists and members.”

Two engine remanufacturing companies have recently been the source of four convictions of conspiracy to defraud.  The companies each promoted their high quality engine remanufacturing service, but more than 500 customer complaints reported that an initial quote was significantly inflated after the service had been delivered.  Some of the work was reported as shoddy, but complaints were met with false excuses or intimidation.

Every member of the FER must work to minimum standard is BS AU 257: 2002, and there are checks to ensure they comply.  Customers of FER members can be confident that they will receive good quality work, which is guaranteed for twelve months and is backed by the federation’s complaints procedure in the unlikely event of anything going wrong.